Refund & Return Policy
- Request to return for refund or replacement must be raised within same day of delivery of the product.
- Returns shall be arranged for pick-up through a logistic service partner. However, in the event the logistic service partner is unable to do so, a notification regarding the same shall be sent to you, for dispatching the product using a reputed courier in your respective area to the address mentioned in the notification. The freight charges for such products shall be reimbursed to you on successful receipt of product and verification of the same.
- Returns are subject to verification and checks in order to determine the legitimacy of complaint/return. During pick-up, your product shall be checked for the following conditions:
|Correctness :||name/ image/ brand/ serial number/ article number should match and MRP tag should not be removed and clearly visible.|
|Non Usage :||The product should be unused, unwashed, unsoiled, without any stains and with non-tampered quality check seals/ warranty seals (wherever applicable).|
|Non-damage :(Product)||The product should be undamaged and without any scratches, dents, tears or holes.|
|Non-damage :(Packaging)||Product’s original packaging/ brand box should be undamaged.|
- Products may be rejected for return if they are not returned as per the conditions mentioned above. Products may also be rejected for return (for refund or replacement) if sent directly to the Seller by you without our approval for the same, in which case you waive any and all claims against SamplingHub.
- If the product received does not pass the verification and checks, the product shall be shipped back to you.
- Refund/replacement shall be issued to you only after the product is received and verification of the same.
- Replacement is subject to availability of the product (size, colour, etc.) and is limited to one request.
- In case the replacement product is out of stock, a refund shall be initiated.
- If the price of the replacement product is lower than the amount paid by you originally, a partial refund will be issued to you provided.
- Products sold as combos/sets cannot be replaced or returned individually.
- Products should be carefully packaged so that there is no damage during transit.
- SamplingHub shall not be responsible for the products returned by mistake. In circumstances where a product not belonging to the Seller or transacted through SamplingHub is returned by mistake, SamplingHub or the Seller shall not be accountable for misplacement or replacement of the product and shall not responsible for its delivery back to the you. You waive any and all claims against SamplingHub in this regard.
For any products for which a refund is to be given, the refund will be processed once the returned product has been received by the seller.