You can rely on SamplingHub.com
We pride ourselves on excellent customer service and aim to offer a pleasant shopping experience for everyone. We understand that occasionally we all make purchases that we aren’t 100% happy with, which is why we like to make life as easy as possible and offer a full refund when you return any unused items in a resalable condition and in their original packaging within 7 days.
Speedy returns: We Endeavour to process your return within 72 hours of receipt. Depending on your bank/card issuer please be aware it can take between 3-5 days for the money to appear in your bank account.
We will refund our original delivery charge if there is any error from our side and if the complete order is returned within the first 7 days after the invoice date. If the order is returned to us after 7 days from the original invoice date then unfortunately we will not be able to refund the original delivery charge. For our full terms and conditions please visit SamplingHub.com
If any product you purchase is damaged or faulty upon receipt, we may offer an exchange or refund as appropriate, in accordance with your legal rights.
If within 7 days of purchase you return the product with your order confirmation and provided the damage is not due to customer negligence, we will provide either a replacement product or a full refund. Replacements are provided at no extra cost to you. This does not affect your statutory rights.
If you believe a product is faulty, you should notify our Customer Service Department +91 97264 82505 (Monday to Saturday 9:00 am to 5:00 pm, and Sunday 10:00 am to 4:00 pm – call charges may vary by network) or via email to: firstname.lastname@example.org and arrange for return/collection of the product as instructed. Our policy on faulty products does not affect your statutory rights.
Please note that for security reasons we cannot refund a different card to the one you made the original purchase with.
Please also note that for security reasons we can only send out replacement items to the address used in your original order.
If the damage to a faulty item is deemed to be malicious, no refund (product, delivery charge, nor return postage) will be made.
Recalls In the extremely rare event that we may recall a product, you agree to cooperate fully with us and will provide all reasonable assistance as required by us.
If you wish to change or cancel an order before it has been shipped, please contact our customer services team via Live Chat, email us: email@example.com or call on +91 97264 82505. Please have your order number to hand.
If your order has already been shipped, we cannot cancel or change the order or refund and you must return the item at your own cost once it has been delivered to you, please see our Returns, Refunds, and Exchange information below.
Returns can be made a number of ways:
If you return your order by post, we recommend that you return the goods by registered post so that you have proof of postage, as we cannot be held responsible for any parcels going missing during the transit. Prepaid return label only supplied by us if there is any error from our side alternatively once you return the item advise the cost of return and we will refund it to you once the item arrived at us, no return postage cost will be provided unless it is authorized by us before you post the item to us
If you want us to arrange your return to be collected, please contact us. Please be advised a handling charge may apply.
If your order hasn’t arrived, or arrives incomplete or damaged, please contact us to report any issue within 48 hours. You can contact us via Live Chat, call our Customer Services team on +91 97264 82505 Monday – Saturday between 9:00 am and 5:00 pm or on a Sunday 9:00 am and 4:00 pm (Bank Holidays times may vary) or you can email us if it is more convenient at firstname.lastname@example.org Please quote your order number to help us find your order more quickly.
If you have more than one item on your order and you have not received the entire order as detailed in the order confirmation email sent to you, You can contact us via Live Chat, call our Customer Services team on +91 97264 82505 Monday – Friday between 9:00 am and 5:00 pm or on a Sunday 9:00 am and 4:00 pm (Bank Holidays times may vary) or you can email us if it is more convenient at email@example.com Please quote your order number to help us find your order more quickly.